ElevenLabs incident

Agent SIP Conversation Disruption

Major Resolved

Started

October 8, 2026 at 03:19 PM UTC

Duration

24 min

Resolved

October 8, 2026 at 03:43 PM UTC

Updates timeline

  1. Investigating

    We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.

  2. Resolved

    We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

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