Disruption with GitHub Billing

Updates timeline

1. Investigating Aug 26, 11:37 PM UTC

   We are investigating reports of impacted performance for some GitHub services.

2. Investigating Aug 26, 11:42 PM UTC

   We are currently investigating increased errors with billing services. Customers may observe failed billing budget page loads, and users of the Copilot CLI may observe failures starting or continuing sessions.

3. Investigating Aug 27, 12:31 AM UTC

   We've applied a mitigation to unblock Copilot usage and have observed recovery for this particular impact. We're continuing to investigate and apply mitigations for the billing page disruption while monitoring to ensure Copilot remains recovered.

4. Investigating Aug 27, 01:35 AM UTC

   We are continuing to monitor the mitigation that we have applied for the billing page disruption.

5. Investigating Aug 27, 02:49 PM UTC

   Our mitigation is still holding as we continue to investigate to find the root cause.

6. Investigating Aug 27, 04:20 PM UTC

   Our mitigation continues to hold, and service conditions remain stable. We are continuing to investigate the concentrated workload responsible for the issue and are preparing additional preventative improvements. We have not identified a material change in customer impact since the previous update. We will provide another update as the investigation progresses.

7. Investigating Aug 27, 05:58 PM UTC

   No material change since the previous update. Service conditions remain stable following the mitigation, and we have not observed any further customer impact. We are actively monitoring the service while implementing targeted fixes to address the underlying root cause.

8. Resolved Aug 27, 07:44 PM UTC

   This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.