EU sync failure

Updates timeline

1. Investigating Sep 27, 10:56 AM UTC

   We are investigating an outage with our EU server. We'll post updates here as soon as possible.

2. Monitoring Sep 27, 11:15 AM UTC

   We've identified a faulty deployment and a restart has reenabled connections. EU users should be able to access Linear now and changes offline should now be synced. Please reach out to support@linear.app if you are experiencing issues. Given the scope and impact of the incident, we will follow up with a detailed post-mortem.

3. Resolved Sep 27, 12:02 PM UTC

   The issues affecting EU Linear users from 00:55 to 11:15 UTC today have been resolved and changes made offline should now be synced. Please reach out to [support@linear.app](mailto:support@linear.app) if you are experiencing issues. We apologize for the downtime and are continuing to implement changes to improve our resilience in the future.

4. Resolved Oct 1, 05:50 PM UTC

   We've published a post mortem with details on this incident including a timeline of events and prevention steps for the future: <https://linear.app/docs/eu-sync-outage>