FixItFlow: Automated Troubleshooting Guide Generation from Cloud Incidents
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Computer Science > Computation and Language
Title:FixItFlow: Automated Troubleshooting Guide Generation from Cloud Incidents
Abstract:Cloud services experience frequent incidents that require rapid diagnosis and resolution. Troubleshooting guides help engineers respond consistently, but creating them manually is labor-intensive, resulting in incomplete coverage and outdated documentation. We present FixItFlow, an automated system that generates troubleshooting guides from historical incident data using large language models. The system extracts diagnostic patterns from engineer actions, synthesizes structured guides with verified commands, and enforces strict validation to prevent fabricated content. In our evaluation with 26 engineers, generated guides achieved 61.5\% positive ratings for clarity and demonstrated a 2.3x reduction in mitigation time for incidents with associated guides. These results indicate that automated guide generation can improve incident response while reducing documentation burden on engineering teams.
| Subjects: | Computation and Language (cs.CL); Artificial Intelligence (cs.AI); Machine Learning (cs.LG); Software Engineering (cs.SE) |
| Cite as: | arXiv:2607.13035 [cs.CL] |
| (or arXiv:2607.13035v1 [cs.CL] for this version) | |
| https://doi.org/10.48550/arXiv.2607.13035
arXiv-issued DOI via DataCite
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Submission history
From: Srihari Unnikrishnan [view email][v1] Sun, 3 May 2026 08:20:13 UTC (59 KB)
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